If I treated my real estate clients with such disdain I would not have ANY business at all. I may even go so far as to file a Civil Rights claim with the ACLU, as you have refused to sell me an item visibly in stock, for no valid reason. It is also my intention to file a complaint with the Better Business Bureau and the Maui Chamber of Commerce. Today I will also email the complete story along with the HomeWorld photo to 1600 Affiliates and Members of the Realtors Association of Maui. You and your company obviously do not care enough about your reputation to make sure that every single customer is satisfied and taken care of.ĪS I said in my first message, I did indeed post the entire sordid story on FaceBook, along with a very nice photo of your building I also posted it in the Furniture section of CraigsList, as well as emailing to 450 contacts. I know what it means to satisfy a customer - no matter what! I operated music instrument retail stores (Nadine’s Music) for many years here on Maui and in Honolulu. Your message today did not address the issue of the store’s refusal to sell me the actual chair sitting on the showroom floor in front of me. THE LAZY BOY RECLINER IS IN STOCK, SITTING ON THE SHOWROOM FLOOR. I will now post this same message on FaceBook

I will tell my real estate clients not to shop in your store, so that they may avoid the experience of not being able to buy what they want when it is obviously there to sell. I will not shop at your store again, and I will make sure that my “sphere of influence” in the real estate community and the music community know of your unwillingness to sell to me.

I am astounded, and, quite frankly, disgusted that your “sales staff” would not sell me what I wanted to buy. Your sales staff told me I could not buy that chair, and that I would not be able to buy it until you received another shipment in late June or July. However, the chair I want is sitting on your showroom floor.

To my complete shock, your sales staff said the chair was out of stock. Normally, I go to a specific store to buy a specific thing, and then depart…”shopping” is anathema to me, The fourth time, today, I went to your store to buy the recliner, ready to take it home in my truck. During the past few weeks I visited the Maui store on three occasions (a record for me, as I HATE shopping) to look at a very nice Lazy Boy recliner.

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